New BenefitView Dashboard Lets Employers Track Retirees’ Medicare Enrollment Progress
August 22, 2012
The newly available Extend Health BenefitView™ dashboard lets employers ensure no retiree is left behind during the enrollment process. BenefitView gives employers access to something they’ve never had before on a Medicare exchange: real-time, interactive reporting on the experience of their retirees as they transition from the employer’s group coverage to their own individual Medicare plans on an exchange.
In “Retiree Medicare exchange previews improved transparency,” Employee Benefit News sheds light on how valuable this degree of insight is to HR professionals leading their companies and employees through a health care benefit transition this significant.
BenefitView is the culmination of eight years of our insight into delivering a premium health insurance exchange experience for consumers and employers on the Extend Health private Medicare exchange.
BenefitView answers burning HR questions
BenefitView offers employers immediate answers to questions around goals and milestones when transitioning from a group plan to the individual Medicare market:
- Have retirees responded to our communications?
- Are their calls to benefit advisors getting through in good time?
- Are they making and completing their appointments with benefit advisors?
- How long are those calls taking on average?
- Are they choosing plans and which ones?
- Are there groups that we may need to do additional outreach to?
BenefitView gives employers up-to-the-minute, unfiltered answers to these questions with the click of the mouse.
BenefitView users and creators tell us what they think
We talked to representatives from a few of the employers who have used BenefitView for mid-year transitions. Here’s what they had to say.
“Before our transition started, we wanted to make sure our retirees first understood that they were going to get more choice and control over their Medicare health benefits. Then we wanted to provide retirees with all the right information they needed to participate,” said Melissa (Missy) Hartfiel, benefits planner, Global Compensation and Benefits for International Paper. “With BenefitView, we can instantly see all the data on our progress – the number of retirees contacted, the number of calls and enrollments completed, how quickly our retirees were being answered, and the length of those calls. This inspired a lot of confidence in the Extend Health solution. As a non-techy, I also appreciated that BenefitView is visual and easy to use – there was no learning curve and I got all the data I wanted with one click.”
“The data HR professionals see in BenefitView is the same data that Extend Health sees in-house,” said David Lash, senior director of product management for Extend Health. “This actually makes our weekly progress meetings with employers much more strategic. We don’t have to spend time communicating numbers or determining where we are in the process. We’ve been looking at the same numbers all along and we are able to focus our energy on optimizing the course for each phase of the transition. It’s much more efficient for everyone. More than the technology involved, our goal for this tool was to create this premium experience for employers.”
“Employers sponsor and subsidize these transitions of their retirees to individual plans to assure that every retiree gets a chance to have the supplemental Medicare coverage they want while managing company costs and future liabilities,” said Brian Bohlig, chief marketing officer for Extend Health. “It’s very important to employers, to us and most importantly to retirees that these transitions go as smoothly as possible. Extend Health has always provided employers frequent and comprehensive progress reporting to ensure smooth transitions – but now we’ve made it real time and on demand. BenefitView makes communication between Extend Health and employers seamless, and protects employers from finding out after the fact that their retirees missed out on getting the health care coverage they needed or wanted.”
Another Extend Health client, Oak Ridge National Laboratories, also experienced the difference BenefitView could make in the process of selecting individual Medicare plans. “With BenefitView, I was able to give our HR Director up-to-the minute progress reports whenever she asked for them,” said benefits manager Scott McIntyre. “As we neared the end of our enrollment period, we were checking BenefitView daily and adjusting our communications and outreach to make sure we were giving all of our retirees every chance to participate. BenefitView allowed us to keep our finger on the pulse of what was happening with our retiree transition whenever we wanted.”
Real-time information available to employers through BenefitView includes:
- Number of retirees enrolled versus the total number eligible in time remaining
- Percent of eligible retirees contacted
- Number of appointments scheduled
- Number of appointments met
- Plan types selected across different populations
- Average premiums across different populations
- Number of unique plans selected
- Number of unique carriers selected
- Total number of calls
- Average wait times for before reaching a benefit advisor
- Average time to handle calls
Get a BenefitView demo
Visit Extend Health to use the ExtendExchange™ platform – the nation’s largest private Medicare insurance exchange.