Erin Tatar, national leader of Towers Watson’s health management practice, believes that Employee Assistance Programs (EAPs) are chronically underutilized by employees, and given most employers’ goal of retaining their top talent, that can be a problem.

In a recent interview with Human Resource Executive, Tatar said, “In this talent market, especially for knowledge workers, the cost of one high performer walking out the door is enormous… and so many people report stress as the reason that they are leaving their job.”

According to a 2013-2014 study jointly sponsored by Towers Watson and the National Business Group on Health, just 5% of employees reported making use of EAP services for stress. In fact, when employees were asked where they go for help managing stress, “employer-provided EAP wasn’t even in the top 5 of the list,” said Tatar.

Tatar notes that obstacles to using EAP services include stigma associated with seeking help with mental health issues, as well as fear of repercussions for missing work. However, employers, and specifically, Human Resource professionals, can help employees by identifying the sources of stress for employees, developing an action plan, embracing technology, and adequately communicating the program so employees are aware of what it offers. While these changes are not unique to EAP, this area of benefits has the most to gain from them.

Looking ahead, Tatar says there are three areas poised to improve the use of EAP services:

  • Digital/mobile access. Anytime, anywhere access to services reduces barriers, and addresses privacy and security concerns, allowing employees to “opt in” to reporting their issues.
  • Telemedicine: Telemedicine is increasingly being used by employers to help their employees address behavioral health issues. In many cases, it is more cost effective for employers, and for employees, reduces the stigma and increases convenience.
  • Wellness/wellbeing programs: With stress as the #1 lifestyle risk globally, wellness and wellbeing programs are becoming part of the broader employee value proposition (EVP). Many employers are redefining wellness to encompasses emotional — not just physical — wellbeing.

To see the entire article in Human Resource Executive, click here.

Sherri Bockhorst, who most recently led the launch of the private exchange solution offered by Buck Consultants at Xerox, has rejoined Towers Watson as a managing director of the company’s Group Exchange business. Bockhorst worked at Towers Watson from 2001 to 2010.

Jim Foreman, managing director of Towers Watson’s Exchange Solutions business segment, said of Bockhorst, “From her long experience in the industry, she brings deep knowledge and expertise in employee benefit strategy, health care delivery and consumer engagement. She’s been a leader in the development of the exchange industry and will help us continue to expand the success of our exchange solutions for active employees.”

Click here for the full press release announcing her appointment.

Though the phrase “doc fix” was making headlines, many people are unfamiliar with other significant provisions of the legislation passed on April 16, 2015 — also known as the Medicare Access and CHIP Reauthorization Act (MACRA). The “doc fix” portion of the Act repealed the previous Medicare physician payment formula and replaced it with a new one focused on quality and value — but it did much more than that.

John Barkett, director of health policy affairs for exchange solutions at Towers Watson, recently wrote a detailed explanation for Employee Benefit News about why there is so much more to MACRA than what dominated the news. According to Barkett, MACRA touches on 29 different sections of Medicare law, making it the 15th broadest law passed since the creation of Medicare. Here are a few examples of what makes MACRA noteworthy beyond the doc fix:

  • It introduced the Merit-based Incentive Payment System (MIPS) to grade physicians on the quality of their care, reward them for improving patient outcomes, and penalize them if they don’t.
  • It rewarded doctors for caring for the chronically ill by introducing alternative payment models that better reward doctors providing that service.

To read Barkett’s full breakdown of MACRA’s benefits published June 29, 2015, click here.

On June 25th, the Supreme Court handed down a much-anticipated decision on the King v. Burwell case. The case, which concerned the status of subsidies for individuals purchasing plans under the Patient Protection and Affordable Care Act (ACA), would either reaffirm subsidies for plans on the federal exchange or eliminate them. The case was based on a small quirk in the language of the ACA, but was poised to undermine the entire Act if the Court had voted in favor of the plaintiffs.

The historic 6-3 decision in favor of allowing subsidies on both state and federal exchanges ensured that a key provision of the ACA — one that is largely responsible for the gains in insuring the uninsured — remains in place.

John Barkett, Director of Policy Affairs for Towers Watson’s Exchange Solutions, explained the impact of the ruling in a recent article for Managed Healthcare Magazine.

First, according to John, with subsidies allowed for purchases on both federally and state-run exchanges, all exchanges will continue to operate as they have over the past two years. Second, over time more states that have established their own exchanges will likely transition to the federally run exchange. (As prior evidence of this trend, Oregon, Nevada, and Hawaii all transitioned to the federal exchange in the last year.)

Conversely, had the Supreme Court ruled for the plaintiffs, an estimated 6.4 million people would have lost their tax credits and seen their monthly premiums increase an average of $263 per month, causing many individuals to no longer afford coverage and drop out. Healthy people in particular would likely drop coverage, leaving a larger percentage of sick people in the risk pool. These cascading effects could have effectively undermined the ACA.

The ruling, said Barkett, also is notable for what it won’t do. “The ruling won’t disrupt the individual insurance market. It won’t force millions of people off their plans. It won’t deprive managed care organizations of millions of customers. The Affordable Care Act is here to stay. Healthcare providers and purchasers should focus on how they can best leverage the ACA in their business strategies.”

Telemedicine is gaining ground, as more people get used to the idea of receiving health care via video or phone.

For employers, the main appeal of telemedicine is that it can reduce the time employees miss from work driving to and from appointments and sitting in doctors’ offices. But telemedicine consultations also can save money because they replace expensive emergency and urgent care visits. And, for employees in rural or remote areas, telemedicine enables employers to give them access to specialists and other care providers that might not be available to them in any other way.

However, legislative and legal hurdles exist that must be overcome before telemedicine can become commonplace.

For a recent article on the Society for Human Resource Management (SHRM) website, Dr. Allan Khoury, senior consultant at Towers Watson, explained these hurdles. Central among them is the problem of interstate licensure. Physicians currently must be licensed in each state where they practice and many states require that physicians be licensed in states where they provide telemedicine as well. This licensing issue would make telemedicine consultations impossible except when the physician and the patient are in the same state.

Another barrier is that some states require that an in-person visit precede telemedicine consultations. This defeats the purpose of telemedicine as a means to treat people who cannot get to a doctor’s office that would provide the care they need.

Telemedicine also raises questions about privacy and security law setting because of the sensitive nature of the personal health data generated, transmitted and stored.

Despite these issues, according Towers Watson research, 36% of employers already offer telemedicine as a part of health benefits; by 2017, that number could grow to two thirds.

As Dr. Khoury explains, “Telemedicine is a great triage service, has low costs and is an employee-pleaser.”

To read the complete article, click here.

The Department of Health and Human Services (HHS) announced in March that it will roll out a new accountable care organization (ACO) initiative called the Next Generation ACO Model, in January 2016. The new initiative improves on the existing Pioneer ACO Model and the Medicare Shared Savings Program by setting more predictable financial targets. This will give providers and beneficiaries to offer coordinated care and achieve the highest quality standards of care.

The goal of the new model is to test whether strong financial incentives for ACOs, coupled with tools to support better patient engagement and care management, can improve health outcomes and lower expenditures for Original Medicare fee-for-service (FFS) beneficiaries. A significant focus of the new model will be telehealth: participating organizations will be asked to provide access to both telehealth and home visits.

Medicare ACOs are comprised of groups of doctors, hospitals, and other health care providers and suppliers who come together voluntarily to provide coordinated, high-quality care at lower costs to their Original Medicare patients.
The Centers for Medicare and Medicaid Services (CMS) anticipates that 15 to 20 ACOs will participate in the new model. While it is unknown what kind of savings the new model will generate, savings from the Pioneer model could be a good indicator. In early May, it was revealed that the Pioneer ACO Model had generated approximately $384 million in Medicare savings in just two years. According to the CMS, the Next Generation ACO model could be a source of even more potential savings.

For other recent OneExchange posts on ACOs, see below:

Top Performing ACOs Save — and Share — Millions

New ACO Rule To Delay Penalties

Confident that onsite or near-site health centers improve the health and productivity of their employees, nearly four in 10 (38%) employers that already have one or more plan to add new centers in the next two years.

This is according to the Towers Watson 2015 Employer-Sponsored Health Care Centers Survey of 120 employers, the majority of whom have onsite or near-site health facilities with the remaining planning to.

Onsite health centers are one way employers seek to improve employees’ access to health services and reduce health care costs. They also have the potential to improve employee productivity, by reducing the time employees spend driving to doctors appointments and sitting in offsite waiting rooms.

Onsite centers provide variety of services, including immunizations, care for acute conditions like upper respiratory and urinary tract infections, and blood draws. Many offer wellness services (86%) and lifestyle coaching (63%) to make behavioral changes. Half offer some kind of pharmacy services as well.

Looking to the future, 66% of employers surveyed plan to expand or enhance the services they already offer by 2018. Changes ahead include increased telemedicine services, outsourcing to vendors, and calculating health center ROI.

To read the press release announcing the availability of the full survey report, click here.

The U.S. Food and Drug Administration (FDA) announced on March 6th that it has approved Zarxio, an immune system booster for patients receiving chemotherapy that has the distinction of being the first “biosimilar” to be approved for use in the United States.

What exactly is a “biosimilar,” and why is this development important to employers? Biosimilar drugs mimic biologic drugs, which are derived from living organisms such as humans, animals, microorganisms or yeast – but they do it at a lower cost.

By way of analogy, think of the difference between a name brand drug and a generic. Name brand drugs are invented first and when they lose their patents, generics follow, usually at lower prices. Examples of name brand drugs that now have generics include Lipitor, a cholesterol fighter, and Nexium, used to treat acid reflux. While there may be minor differences in how the name brand and generic are made, the FDA requires that they have the “same active ingredient, strength, dosage form, and route of administration as the brand name product.”

A biologic and a biosimilar have roughly the same relationship, although a generic is basically a copy of a brand name drug whereas, according to the FDA, a biosimilar drug “is highly similar to an FDA-approved biological product… and has no clinically meaningful differences in terms of safety and effectiveness…”

It’s much more difficult to replicate a biologic drug than a traditional name brand medication, however. A recent Kaiser Health News article uses the analogy of trying to recreate a favorite cocktail (the generic drug) versus trying to recreate a favorite glass of wine (the biosimilar). The latter process is much more nuanced and complicated.

That is one reason why the approval of Zarxio, which is a biosimilar for Neupogen, is so significant. Another is that biosimilars, like generics, are likely to be less expensive than their biologic counterparts. Neupogen, for example, can cost more than $3,500 per year.

Pricing for Zarxio will not be announced until the drug comes to market, which hinges on the outcome of a lawsuit filed against its manufacturer, Sandoz, in a federal appeals court by Amgen, the maker of Neupogen. Zarxio is currently sold in 40 countries, but its sale in the United States is blocked at least until oral arguments are heard in the case, which are scheduled for June 3rd. Resolution could take longer.

Regardless of the outcome of this lawsuit, biosimilars are expected to have a huge impact on U.S. employers, the pharmacy benefit managers that advise them on how to manage the increasingly high cost of prescription drugs, and American consumers who now use expensive name brand biologics. Global biosimilar sales are projected to hit $17 billion to $20 billion per year by 2020. A RAND Corporation analysis estimates that introducing competing biosimilar drugs for illnesses such as cancer and rheumatoid arthritis could reduce spending on biologics in the United States by $44 billion over the next decade.

With numerous biosimilars in the pipeline awaiting FDA approval, it’s likely that we’ll soon see a number of these lower-cost drugs on the market – to the benefit of both employers who sponsor prescription drug benefits and the people who use them.

Precision medicine made it onto the public’s radar on January 20th of this year when President Obama announced during his State of the Union address that he intended to make it a priority in the coming year. Ten days later, he formally unveiled the “Precision Medicine Initiative,” putting $215 million in federal funding towards a variety of strategies intended to get away from what the Administration calls a “one size fits all” style of medicine.

The National Academy of Sciences defines “precision medicine” as “the use of genomic, epigenomic, exposure, and other data to define individual patterns of disease, potentially leading to better individual treatment.” Also known as personalized medicine, precision medicine now is used primarily for the treatment of cancer.

While cancer treatments have long varied based on the type of cancer a person has – breast, lung, colon and so on – precision medicine enables physicians to take into consideration the molecular and genetic makeup of an individual patient’s tumor. This has spawned new medications such as Herceptin trastuzumab (Herceptin) for breast cancer. Having this information also can make a profound difference in treatment decisions physicians make.

Emily Whitehead, who is featured on the website, is a great example of an individual who has benefited from precision medicine. Emily was diagnosed with leukemia at age 6, yet was declared cancer-free just 28 days later. Her treatment included a procedure in which Emily’s own white blood cells, which play a key role in immunity, were collected from her blood and altered to recognize a protein found only on the surface of leukemia cells. The cells were then infused back into Emily’s blood, where they circulated throughout her body finding and destroying her leukemia. Science magazine declared this procedure a 2013 Breakthrough of the Year.

In the future, precision medicine also will be used to treat other types of illnesses, not just cancer. In fact, any condition that has a genetic or hereditary component – including mental illnesses – could benefit from this approach.

Some experts suggest that the buzz around precision medicine is getting ahead of the science, but that remains to be seen.

Precision medicine may be the medicine of the future, but not necessarily the distant future.

Towers Watson announced today that it has acquired Acclaris, a provider of software-as-a-service (SaaS)-based technology and services for consumer-driven health plan and reimbursement accounts, including health savings accounts (HSAs), health reimbursement arrangements (HRAs) and other consumer-directed accounts.

The acquisition enhances our position as a leading benefits administrator and private benefit exchange provider. By 2017, Towers Watson research shows that approximately 50% of employers could offer account-based health plans (ABHPs) as their only option – with about 20% already doing so in 2015.

Acclaris’s scalable platform offers integrated technology and services to support account-based benefits. As of March 2015, Acclaris supports 1.4 million accounts across all account-based benefit types and works with 6,000 employers, including more than 40 Fortune 500 companies.

Jim Foreman, managing director of Towers Watson’s Exchange Solutions unit had this to say:

Going forward, Towers Watson and Acclaris will enable clients of any size to offer health benefits in new and cost-effective ways. Acclaris stands out from the competition for its operational efficiency, and its scalable and configurable SaaS-based technology and service delivery.

We believe this combination will allow us to offer the end-to-end process for both traditional benefits administration and private benefit exchange solutions, and to deliver a seamless experience for our employer-clients, an exceptional experience for consumers and high-quality customer support for both.”

Read the full announcement of the Acclaris acquisition here.


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